Welcome to our coastal family! At Tide And Style, we’re all about bringing the effortless vibe of beach living to your wardrobe. Below you’ll find answers to our most common questions about our products, shipping, returns and more. If you don’t find what you’re looking for, our coastal crew is always ready to help at [email protected].
About Tide And Style
Who is Tide And Style for?
Our coastal apparel is designed for adventurous spirits who live for saltwater days and beachside style. Whether you’re an actual surfer or just love that effortless coastal aesthetic, our collections transition perfectly from beach to street. Our target customers are men and women aged 18-45 who value both performance and style in their coastal wardrobe.
What’s your brand style?
Think Rip Curl meets contemporary streetwear – we blend performance surf gear with stylish pieces you’ll want to wear everywhere. Our aesthetic is laidback yet polished, with premium fabrics that stand up to ocean adventures while looking great in everyday life.
Where are you located?
Our headquarters is at 106 Parker Parkway, Mexico Beach, US 32456 – right where our coastal fashion story began. All orders ship from this location.
Products
What products do you offer?
We specialize in premium coastal apparel including:
- Boardshorts & Swimsuits
- Dresses & Skirts
- Jackets
- Jeans & Shorts
- Shirts & T-Shirts
- Sandals & Shoes
- Sunglasses
- Surfboards & Shortboards
Are your products suitable for actual surfing?
Absolutely! Our Rip Curl boardshorts and performance swimwear are designed for water sports, while many of our other pieces are perfect for post-surf relaxation. Look for the “performance” tag on product pages for our most technical pieces.
Do you offer plus sizes?
Currently we focus on standard sizing, but we’re always listening to our coastal community. If you’d like to see extended sizes, let us know at [email protected]!
Ordering & Payment
What payment methods do you accept?
We accept all major payment options to suit every surfer and beach lover:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order?
We process orders quickly to get your coastal gear to you fast! If you need to make changes, email us at [email protected] within 1 hour of ordering and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We ship worldwide, bringing coastal style to every corner of the globe (excluding some remote areas and parts of Asia). If you’re unsure about delivery to your location, just ask!
What are my shipping options?
We offer two shipping methods to match the rhythm of your coastal life:
- Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How can I track my order?
Once your order ships, you’ll receive tracking information via email. Follow your package’s journey from our coastal headquarters right to your doorstep!
My package is taking longer than expected – what should I do?
Ocean currents (and shipping networks) can sometimes be unpredictable. If your order is outside the estimated delivery window, email us at [email protected] with your order number and we’ll investigate.
Returns & Exchanges
What’s your return policy?
If any item doesn’t make waves with you, simply return it within 15 days of receipt. Because even the best surfers sometimes wipe out – we get it. Items must be unworn, with tags attached, in original packaging.
How do I initiate a return?
Email us at [email protected] with your order number and which items you’d like to return. We’ll provide return instructions and a prepaid return label if applicable.
When will I get my refund?
Once we receive your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently we handle exchanges by processing a return and new purchase. This gets you your correct size or style fastest since we can ship your new item immediately rather than waiting for the return first.
Contact & Support
How can I contact customer service?
Our coastal crew is always happy to help! Email us at [email protected] and we’ll respond within 24 hours (usually much faster!).
Do you have a physical store?
Currently we’re online-only, which helps us keep our prices competitive. But who knows what tides may bring in the future!
Can I get style advice?
Absolutely! Our team lives and breathes coastal style. Tell us about your needs (beach wedding? surf trip? casual Fridays?) and we’ll recommend pieces to match your lifestyle.
The ocean is calling, and your wardrobe is ready to answer.
– The Tide And Style Crew